1. Introduction
romeAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
2. Information We Collect
We collect information in the following ways:
- Account Information: When you create an account, we collect your name, email address, and password (stored securely using industry-standard hashing).
- Platform Connections: When you connect streaming platforms (YouTube, TikTok, Instagram, etc.), we store OAuth access tokens required to manage streams on your behalf. We never store your platform passwords.
- Stream Data: We collect metadata about your streams including titles, descriptions, viewer counts, and engagement metrics (likes, comments) to provide analytics.
- Usage Data: We automatically collect information about how you interact with the Service, including device information, IP address, and browser type.
- Payment Information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card details directly.
3. How We Use Your Information
- To provide and maintain the Service, including multi-platform streaming
- To manage your account and provide customer support
- To process payments and manage subscriptions
- To provide analytics and insights about your streaming activity
- To send service-related communications (e.g., account updates, security alerts)
- To improve and optimize the Service
- To detect and prevent fraud or abuse
4. Data Sharing
We do not sell your personal information. We may share data with:
- Streaming Platforms: To create and manage live streams on your connected platforms (YouTube, TikTok, Instagram, Facebook, X, LinkedIn, Pinterest, Snapchat, Twitch).
- Payment Processors: Stripe processes subscription payments securely.
- Legal Requirements: When required by law, subpoena, or to protect our rights.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including encrypted storage of authentication tokens, secure HTTPS connections, and OAuth 2.0 for platform integrations. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your data for as long as your account is active. Stream analytics data is retained to provide historical insights. When you delete your account, all associated data — including connected platforms, stream history, analytics, and referral information — is permanently removed from our systems.
7. Your Rights
You have the right to:
- Access your personal data through your dashboard and profile
- Update or correct your information at any time
- Disconnect any connected streaming platform
- Delete your account and all associated data permanently from within the app (Profile → Delete Account)
- Request a copy of your data by contacting us
8. Children's Privacy
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it.
9. Third-Party Services
Our Service integrates with third-party streaming platforms. Each platform has its own privacy policy that governs how they handle your data. We encourage you to review the privacy policies of YouTube, TikTok, Instagram, Facebook, X, LinkedIn, Pinterest, Snapchat, and Twitch.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the app or at our website.